Policies and Procedures

Apex Global Education is committed to protecting your privacy. We collect personal information such as your name, email, and payment details to enhance your experience, process transactions, and communicate with you. We may share this data with third-party service providers but will never sell it. We use strong security measures to protect your information. By using our site, you agree to this policy. For any questions, please contact us.

By accessing or using the Apex Global Education website, you agree to comply with and be bound by our terms and conditions. These terms apply to all visitors, users, and others who access the site. If you disagree with any part of these terms, you may not access our services. We reserve the right to modify these terms at any time, so please review them regularly. Continued use of the site after any changes constitutes your acceptance of the new terms.

Apex Global Education uses cookies to improve your experience on our website. Cookies are small data files stored on your device. They help us understand your preferences and personalise content. By using our site, you consent to the use of cookies. You can control and manage cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

Customer satisfaction is our priority. However, all purchases are final, and we do not offer refunds. Please ensure you are satisfied with your course or service selection before making a purchase. If you have any questions prior to your purchase, please contact our support team for assistance.

Apex Global Education is committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to provide a user-friendly experience for all visitors. If you encounter any accessibility issues or have suggestions on how we can improve accessibility, please contact us. We are continuously working to enhance the usability of our site and ensure that it meets all applicable standards and guidelines.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it. If you have any questions about our data retention practices, please contact us.

We implement robust security measures to protect your personal information from unauthorised access, use, or disclosure. Our security practices include encryption, firewalls, and secure server facilities. We regularly review and update our security protocols to ensure the highest level of protection.

Apex Global Education aims to provide excellent service. If you have any complaints about our services, please contact us directly. We will acknowledge your complaint within 48 hours and aim to resolve it within 10 working days. Your feedback is important to us, and we are committed to addressing any issues promptly and fairly.

All payments made through our website are processed securely. We accept major credit cards and other payment methods as indicated on our site. All transactions are encrypted to ensure your financial data is protected. For any payment issues, please contact our support team.

Apex Global Education is committed to upholding the highest standards of academic integrity. We expect all students to engage in their studies honestly and with integrity. Any form of academic dishonesty, including plagiarism or cheating, will not be tolerated and may result in disciplinary action.

Regular attendance is crucial for academic success. Students are expected to attend all scheduled classes, tutorials, and seminars. Absences must be justified with appropriate documentation, such as a medical certificate. Excessive unexcused absences may result in disciplinary action and could impact your academic performance and grades.

Our grading system is designed to accurately reflect students’ understanding and mastery of course material. Grades are awarded based on a combination of assessments, including exams, assignments, projects, and participation. The grading scale and criteria for each course are detailed in the course syllabus. Students have the right to appeal grades they believe are incorrect or unfair.

Assessments are an integral part of our academic programmes. They are designed to evaluate students’ knowledge, skills, and competencies. All assessments must be completed by the due dates specified. Late submissions will incur penalties unless an extension has been granted by the instructor. Plagiarism and cheating are strictly prohibited and will result in severe consequences.

Students are required to maintain satisfactory academic progress throughout their studies. This includes achieving a minimum grade point average (GPA) and completing courses within the specified timeframe. Students who fail to meet these standards may be placed on academic probation or may be required to withdraw from their programme.

Apex Global Education expects all students to conduct themselves in a manner that upholds the values of respect, integrity, and professionalism. This includes behaving respectfully towards faculty, staff, and fellow students, and adhering to the institution’s rules and regulations. Any form of misconduct, including harassment, discrimination, or disruptive behaviour, will not be tolerated and will be subject to disciplinary action.

We are committed to providing an inclusive and supportive learning environment for students with disabilities. Students with disabilities are encouraged to inform the administration of their needs as early as possible so that appropriate accommodations can be arranged. This may include extended time for assessments, accessible materials, or other support services.

Academic advising is available to all students to help them navigate their academic journey and achieve their educational goals. Advisors assist with course selection, academic planning, and addressing any academic challenges. Students are encouraged to meet with their advisors regularly to discuss their progress and any concerns they may have.

Apex Global Education respects and protects the intellectual property rights of students, faculty, and staff. All work produced by students as part of their coursework is their property unless otherwise specified. Students must also respect the intellectual property of others and ensure that they do not infringe on copyrights, trademarks, or patents.

Academic honesty is fundamental to our educational mission. Students are expected to complete their own work and provide proper attribution when using the work of others. Any form of academic dishonesty, including plagiarism, fabrication, and cheating, is strictly prohibited and will be addressed with disciplinary action, which may include failing the assignment, failing the course, or expulsion.